Excerpts from wjol.com:
A tragic incident has led the family of a woman from Orland Park to take legal action against a 911 dispatch company after an ambulance was sent to the wrong location. In July this year, Laurelyn Wagner-Pitts' husband, Randy Pitts, noticed she was struggling to breathe and called 911. The call was automatically routed to the Western Will County Communication Center, as per the lawsuit. However, the address that appeared on the dispatcher’s screen was Lakeview Trail in Homer Glen, while the actual emergency was at Lake View Court in Orland Park. Despite repeated attempts by Randy to clarify their location, the dispatcher initially sent help to the incorrect address.
The mistake caused a critical delay—Laurelyn went 17 minutes without oxygen before the correct ambulance arrived. It took 49 minutes from the initial 911 call until she reached Silver Cross Hospital. She later passed away in August after her family decided to remove her from life support. The lawsuit, filed in Will County Court, names both the Western Will County Communications Center and the Northwest Homer Fire and Ambulance Protection District as defendants.
Excerpts from firelawblog.com:
A family is seeking justice after a fatal error occurred when an ambulance was sent to the wrong address. Laurelyn Wagner-Pitts, 60, suffered a cardiac arrest on July 30, 2016. Her husband, Randy Pitts, contacted 911 and requested an ambulance through the Western Will County Communication Center. The dispatcher faced confusion with the address and initially sent an ambulance from the Homer Fire Department to the wrong location.
About 10 minutes later, the mistake was corrected, and an ambulance from the Northwest Homer Fire and Ambulance Protection District was dispatched. However, by the time it arrived, Laurelyn had already been without oxygen for approximately 17 minutes. She passed away in August after her family made the difficult decision to disconnect her from the ventilator. The lawsuit was filed by her two sons, Matthew and Eric Schlottman, against the Western Will County Communication Center and the Northwest Homer Fire and Ambulance Protection District.
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