On the 15th, the newly revised Consumer Protection Law (hereinafter referred to as the “New Consumer Lawâ€) will be formally implemented. The industry believes that after the implementation of the "New Consumer Law", it will complement the new three-package policy of the car implemented in early October last year, so that car manufacturers, including car dealers, feel "pressureful." In the past, consumers who were always considered to be weak in automobile consumption will receive “reverse power†and occupy more benefits.
Less than 4S shop maintenance, there is still a warranty. "The light sells the car really does not make money! The actual sales price of one car, count the profit point with the official price, plus the return point of the manufacturer's quarter and end of the year, even if it is all KPIs. (Key performance indicators), all subsidies are finished, the host factory does not deduct a penny, I actually sell the car or post it. Such a big store, the real profit is the after-sales, boutique, replacement, financial, these pieces are making money to sell The loss of the car, and after-sales is one of the most important ones. If you sell off, you can really consider turning off the store." The general manager of a luxury brand 4S store in Chongqing told reporters.
In the face of the “new elimination law†that will be implemented tomorrow, for automobile consumers, Article 9 stipulates: “When consumers choose goods or services independently, they have the right to compare, identify and select.†Eyes. Interpretation of this regulation, car consumers in the after-sales service, there is the right to choose non-4S shop maintenance, at the same time, car manufacturers should also bear the responsibility of quality assurance.
In response to the "new law" that many manufacturers and consumers care about and the "new three-pack policy" implemented last year, the reporter consulted relevant persons in the legal profession and got the answer: "New "Clearing the law" is a formal law, and the "Three Guarantees Regulations for Automobiles" is a ministry's regulations. When consumers encounter relevant problems, the "new elimination law" shall prevail.
Reporter's Note: Chinese cars have been in the family for nearly 20 years, and the Chinese market has already become the world's largest auto consumer market, but for most Chinese consumers, cars are still the only consumer goods in this property. Due to the emphasis on "face", many people still buy a higher level than the normal consumption ability, even two-level cars, and are more concerned about the rights of auto products. The implementation of the "new elimination law" has given consumers a chance to protect their own rights and interests.
Power reversal, manufacturers need to "self-certification innocence"
According to Article 23 of the “New Consumer Lawâ€: “Services such as motor vehicles, computers, televisions, refrigerators, air conditioners, washing machines, etc. provided by operators, or decoration and decoration services, consumers accept goods or services. If a dispute arises within six months from the date of the dispute, the operator shall bear the burden of proof concerning the defect."
In the past, consumers were still in a relatively weak position for disputes between auto consumers and automakers. Because it follows the principle of “who advocates and who gives evidenceâ€, it is difficult for individual consumers to make professional proofs for complex cars, and the time and economic cost of finding relevant institutions to complete the inspections has discouraged many consumers. Therefore, when many consumers encounter car quality problems, it is not uncommon to take banners and block the door of 4S stores. The implementation of the "new elimination method" allows automakers to "self-certify innocence". This makes the difficulty of consumers' rights protection greatly reduced, and also puts forward higher requirements for manufacturers to establish sound technical standards and norms.
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